Service


The professional services provided by Cityray, is to understand the customer's needs through various stages of project consultation and project implementation. According to the consultation, Cityray was understand customer’s needs, through professional advisers to hear and analyze requirements and ideas of human resources management system from customers, which will combine client's management philosophies and ideas inside the human resources management system solutions. Professional advisers are using detailed analysis and risk assessment for the project to develop a clear project objective and scope of the project to ensure the project proceed smoothly to completion. The rational allocation of resources and sufficient time arrangement are basis for project management. In the early implementation stage, the project team of Cityray will have a clear analysis for customer's business before planning the project, a clear understanding on expected project goal, which is the key to the project success. Project teams of Cityray own the concept of the International Project Management recognition, combines many years of experience to ensure that the good quality of the project results has delivered to the customer within the scope of the project as well as to achieve the cost balance. However, when system running smoothly, customers will have more concern on system maintenance services, therefore, Cityray provides a skilled operational system and experienced project professional and technical service team in HR knowledge to provide reliable support services to help customers in solving problems which affecting normal system operation. Also, Cityray will offer free system update and system patch services to address the government amended for law or policy adjustments as well as problems affecting normal operations. For accumulation experiences in project and continuous optimization systems projects inside the constant changing environment, Cityray can provide you with a flexible and stable human resources management system for addressing personnel management issues resulting from the changing environment.



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Technology


The product design philosophies of Cityray are combined with the high degree of flexibility as well as to match the system needs of the market, allowing us to win customer’s appreciation and love. We place system design as the first priority. As in the challenging market environment, the flexibility means that the system can quickly solve different problems evolving due to the arising environmental factors, which is undoubtedly the way to show their strengths of the most critical performance for firms to maintain its leading position in the market. Cityray developed a series of "dynamic" feature, which allows engineers to implement flexible configuration of the system which only achieved by programming in the past, the functionality can quickly match the needs of different environments and applications. Users can customize different layout design, which includes setting various validation rules for the system user, to avoid data input errors. System users can manage each of the input field, enter the code, to ensure the consistency of the data format; system can reach the requirement of users for choosing output fields, to achieve the purpose of making customized reports, more "dynamic" features will be presented to enable customers to make different configurations according to needs. It will greatly reduce the user's dependence on technical staff, can have more effective maintenance and avoid additional costs resulting from mass inspection program. A comprehensive development platform - AQUA which developed independently from Cityray, is another major milestone in technology. All control functions are centralized to AQUA platform. Through this platform, we do not need complex programming, simply by flexible configuration and generation will be able to construct system modules and functions. Through consultations from our professional technical consultants, it can provide customers with industry-specific modules and features and greatly reduce the development cycle. Today’s development of R & D team aims at establishing a new development model. The most confidence and strongest source of Cityray is to go with a simple direct technical support on easier usage of products for customers.



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Experience


One of the features of Cityray is the representatives of human resources industry and dedicated leader. In the past 25 years, the mission of Cityray are based on the development of human resources information management system, we have witnessed the developments of Hong Kong under the development of mainland market are constantly changing, so as to promote enterprise in today's human resource management system on the development and application. In order to meet customer demands on the system continuously, based on our ongoing practical experience and technological research, to have a constantly development of the comprehensive and enrich functional modules to fulfill the expectations of the market and customers. Under the background of the Human Resource Development, expect having the extensive experience of the context of human resource as well as the technical experience, but also summed up many years of project management experience. Besides, practice with reference to the market on a recognized project management methodology PMP ®, to develop an effective project management method. Management project initiation, planning, execution, monitoring and control are under guiding of PMP ® holders, it results in delivering high-quality project results to the customer in the end of the project phase.



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Professional


Cityray staff has wealth knowledge in the field of human resources as well as our employees have a skill assessment and a comprehensive mechanism to ensure that there is sufficient competent staff project consultants, engineers and other positions to better serve our customers. Based on our professional, we can have quick response in identifying problems and provide an immediate solution to our customers. In addition, we have R & D professionals who have expertise in Human Resource domain knowledge in order to distinct the market demand, and integrate demands into the requirements of design for future systems. In project management, Cityray owns Project Management Office (PMO) to manage all of the PMP ® holders. PMO's role is to cite past project experience and well-known market standards PMP ®, to develop effective project management and monitoring all projects to ensure the smooth completion of the project. In order to obtain the latest market information and human resources development, a long-term human resources strategic partnership has been built between Cityray and some well-known institutions, e.g. HRA, FESCO and others. At the technical level, Cityray is a Gold Partner of Microsoft, which ensures that we can obtain comprehensive IT support from Microsoft. At the management level, Cityray has ISO9001: 2008 certification to ensure Cityray management is run on in an international standard business processes. In fact, the most important issue is business ethics that Cityray emphasized. It is not an empty talk or thought, but soul of Cityray. It drives Cityray uphold the justice in the market, to develop Hong Kong and market in mainland China with the legitimate and proper business practices.



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Synergy


One of the successes of Cityray is the ability to attract more than 1,000 internationally renowned and most of them are Fortune 500 companies. Customer base covering various industries, including banking and finance, professional services, construction, wholesale, hotels, logistics, electronics, pharmaceutical and chemical industry. In view of this huge human resources market, Cityray has the confidence to make the prospect of human resources and social outlook become positive, particularly in Hong Kong and mainland China's human capital development. Based on this vision, Cityray create a communication platform called Connect Community, so that our customers can exchange professional human resources information more smoothly, particularly for those the latest human resources information in the field, let us work together to grasp the most critical success factors. Cityray will expand more human resource services and products so as to provide customers with more value-added contents. Synergies between Cityray and customers will generate more constructive influence for society and the HR industry.



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